Telehealth

You will access your telehealth appointment through MyChart in EPIC. When you schedule your appointment, our staff will instruct you on how to log on for your appointment. If you do not have a MyChart account, you will be given a temporary link to access your appointment. Please also fill out the Telehealth form on the bottom of this page.

Telehealth appointments are for our established patients only. Please call our office 10 minutes before your scheduled appointment to get checked in.

1. Our platform is accessed through MyChart which is HIPAA compliant. When you schedule your appointment, our staff will instruct you on how to log on for your appointment. If you do not have a MyChart account, you will be given instructions on how to sign up for MyChart. If you prefer not to utilize MyChart, we will provide a temporary link to access your appointment.  If you want to conduct your appointment on your computer, you will need a microphone and video camera. Your cell phone will also work.
   
2. Please call our office 10 minutes before your scheduled appointment. 
   
3. Have your child with you for the telehealth visit. We cannot at this time engage in telehealth without the patient present.
   
4. Your provider will join you there when they are ready.
   
5. If the call drops in the middle of the visit, just wait. Your provider will either reconnect with you or phone you.
   
6. You will be billed for the an office visit the same as if you were in the office. Our staff will review any copay and billing questions with you prior to your visit.
   
7. There is a possibility that your provider will find, during your visit, that you need to come in for an in-person visit or seek a higher level of care for further evaluation. If you are directed to come into the office (at Southern Oregon Pediatrics) you would be charged for only one visit.
8. Please be sure your device is charged or plugged in so you don't lose connection during the visit. Please close unnecessary programs to maximize the quality of the connection.
9. For the visit please be in a quiet room with just one child. Please check your child's weight and temperature, if applicable, before the visit starts.

You have chosen to receive care through the use of telemedicine which enables us to provide safe, effective, and convenient care through the use of video technology. As a new technology to deliver healthcare and educational services, it may not be equivalent to the direct patient to physician contact. Risks associated with use of telemedicine include equipment failure, poor image resolution, and the need to seek additional care in person if deemed necessary.

PEDIATRICS TELEHEALTH PATIENT CONSENT FORM

I (name) agree to receive this health care service.

A Telehealth service means that my visit with my doctor at Southern Oregon Pediatrics has determined that a telehealth visit is appropriate and will happen by using special audiovisual equipment. This consent is valid for six months for follow-up Telehealth services with the health care provider.

I also understand that:

• I can decline the Telehealth service at any time without affecting my right to future care or treatment, and any program benefits to which I would otherwise be entitled cannot be taken away.
  
• I may have to travel to see a health care practitioner in-person if I decline the Telehealth Service.
  
• If I decline the Telehealth service, the other options/alternatives available for me, including in-person services are available in our office.
  
• The same confidentially protections that apply to my other medical care also apply to the Telehealth service.
• I will have access to all medical information resulting from the Telehealth service as provided by law.
• The information from the Telehealth service (images that can be identified as mine or other medical information from the Telehealth service cannot be released to anyone else without my additional written consent.
• I will be informed of all people who will be present at all sites during my Telehealth service.
• I agree to an “in-person” visit if the doctor decides is necessary.
• Therefore, by signing this consent, I am giving permission to release information to my insurance company or third party payer.

I have read this document carefully, and my questions have been answered to my satisfaction. I understand that this consent is valid for 1 year from date signed.

We also provide telehealth appointments for behavioral and mental health concerns – for both initial evaluations and follow up care as appropriate.

As we cannot listen to your child’s lungs or see their ears, we cannot evaluate ear pain, significant coughs, or assess concerns that require laboratory evaluation such as urinary tract infections and strep or flu testing.

It is also possible that after video conferencing, we may ask you to bring your child in for an in person sick visit if we need to perform a physical exam that reaches beyond the abilities of video conferencing.

Appointments for telehealth visits can be made through our front desk or the portal. As of April 2021, many insurers no longer cover telehealth appointments. Please contact your insurer to confirm coverage prior to booking an appointment.

Before Your Appointment

• Have child practice opening their mouth wide for the camera with your flashlight
• If cough or difficulty breathing, check your child’s respiratory rate (count the breaths per minute) and heart rate (see FAQs below)
• Take several close-up photos of the rash to send (if requested).
• Write down all of the medicines your child has been taking, and when they last took a dose of ibuprofen or acetaminophen
• Have current medications or inhalers/spacers available for viewing during the visit
• Write down any questions you have, as you might forget them during the telemedicine visit

Click below to view the answer to frequently asked questions.